Terms of Service

Last updated: December 7, 2025

1. Service Agreement

These Terms of Service ("Terms") govern your use of TeamUp Tracker, operated by Laxm OPC Pvt Ltd. By using our service, you agree to these terms. If you disagree with any part of these terms, you may not access the service.

2. Service Description

TeamUp Tracker is a comprehensive daily standup tracking and analytics platform that provides:

Core Features

  • Daily standup submissions
  • Progress tracking and analytics
  • Blocker management system
  • Team performance insights
  • Automated notifications

Enterprise Features

  • Role-based access control
  • Organization-wide analytics
  • Data export capabilities
  • Custom reporting
  • API access (if applicable)

3. User Eligibility and Account Registration

Eligibility Requirements

  • You must be at least 18 years old to use this service
  • You must have the authority to enter into this agreement on behalf of your organization
  • You must provide accurate and truthful information during registration

Account Security

  • You are responsible for maintaining the confidentiality of your account
  • You must notify us immediately of any security breaches
  • You accept all activities that occur under your account

4. Subscription Plans and Payment Terms

Subscription Models

  • Free tier with basic functionality
  • Paid subscriptions with enhanced features
  • Enterprise plans with custom features

Payment Terms

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as explicitly stated in our refund policy
  • Price changes will be communicated with 30 days notice
  • Failure to pay may result in service suspension

5. Acceptable Use Policy

You agree not to use the service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Upload, post, or transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Use the service for spam or unsolicited communications
  • Interfere with or disrupt the service or servers
  • Reverse engineer or attempt to extract source code

6. Data Ownership and Usage Rights

Your Data

  • You retain all rights to your data
  • You grant us a limited license to process your data to provide the service
  • You can export your data at any time
  • You can request deletion of your data

Service Data

  • Aggregated, anonymized analytics data may be used for service improvement
  • We do not sell or share your personal data with third parties
  • Your organization's data is isolated from other customers

7. Service Level Agreement (SLA)

We strive to provide reliable service with the following commitments:

  • 99.5% uptime guarantee for paid subscriptions
  • Maximum 4-hour response time for support inquiries
  • Regular backups and data redundancy
  • Security updates and patches applied promptly
  • Planned maintenance with 24-hour advance notice

8. Service Modifications and Termination

Service Changes

  • We may modify or discontinue features with reasonable notice
  • Material changes will be communicated 30 days in advance
  • We reserve the right to discontinue the service with 90-day notice

Account Termination

  • You may terminate your account at any time
  • We may suspend or terminate accounts for Terms violations
  • Upon termination, your access to the service will cease
  • Data deletion requests will be processed within 30 days

9. Warranty and Disclaimer

The service is provided "as is" without warranties of any kind. While we strive for reliability, we do not guarantee that the service will be uninterrupted, secure, or error-free. We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Laxm OPC Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims arising from the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.

11. Dispute Resolution

Any disputes arising from these Terms or the service will be resolved through binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act. The arbitration will take place in Hyderabad, Telangana, India.

12. Contact Information

For questions about these Terms of Service, please contact us:

Company: Laxm OPC Pvt Ltd

Location: Hyderabad, Telangana, India

Email: privacy@thelaxm.com