Refund Policy

Last updated: December 7, 2025

1. Overview

This Refund Policy explains the terms and conditions for refunds of subscription fees for TeamUp Tracker, operated by Laxm OPC Pvt Ltd. We want to ensure transparency regarding our refund process.

2. Free Trial and Free Tier

TeamUp Tracker offers a free tier with basic functionality. Since no payment is required for the free tier:

  • No refunds are applicable for free tier services
  • Users can upgrade to paid plans at any time
  • Free tier accounts can be used indefinitely

3. Paid Subscriptions

Monthly Subscriptions

  • Monthly subscriptions are billed in advance at the beginning of each billing cycle
  • Refunds are not provided for partial months of service
  • To avoid charges for the next month, cancellation must be done before the next billing cycle

Annual Subscriptions

  • Annual subscriptions are billed in advance for 12 months of service
  • Annual subscriptions receive a discount compared to monthly billing
  • Refunds for annual subscriptions are subject to specific conditions outlined below

4. Refund Eligibility

Refunds may be provided in the following circumstances:

Automatic Refunds (Technical Issues)

  • Service unavailability exceeding 24 hours in any billing month
  • Critical bugs that prevent core functionality for more than 7 days
  • Data loss due to our system failures
  • Security breaches resulting from our negligence

Discretionary Refunds

  • First-time customers within 30 days of initial subscription (annual plans only)
  • Billing errors or duplicate charges
  • Significant service changes that affect core functionality
  • Valid customer complaints that cannot be resolved

No Refunds For

  • Change of mind or business decision
  • User error or misuse of the service
  • Issues related to user hardware, internet connection, or local setup
  • Requests made after 30 days of the billing date
  • Partial months of service
  • Add-on features or services

5. Refund Process

How to Request a Refund

  1. Contact our support team at privacy@thelaxm.com
  2. Include your account email and reason for refund request
  3. Provide relevant details about the issue (screenshots, error messages, etc.)
  4. Allow 5-7 business days for review and response

Refund Timeline

  • Approved refunds will be processed within 5-10 business days
  • Refunds will be credited to the original payment method
  • Processing time depends on your bank/payment provider
  • International payments may take additional time

6. Subscription Cancellation

To cancel your subscription and avoid future charges:

  • You can cancel at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • You will retain access to paid features until the end of your billing period
  • No partial refunds for unused time in current billing period
  • Your account will revert to the free tier after the paid period ends

7. Prorated Credits

Instead of refunds in certain situations, we may offer prorated credits toward future billing periods:

  • Service downtime affecting your business operations
  • Significant feature unavailability
  • Transition between different plan tiers
  • Account migration or data transfer issues

8. Enterprise Customers

Enterprise customers with custom contracts or volume discounts may have different refund terms:

  • Refund terms will be specified in your custom service agreement
  • Enterprise customers should contact their account manager for refund requests
  • Custom SLAs may include specific refund provisions
  • Multi-year contracts may have different terms than standard subscriptions

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated to active subscribers via email and posted on this page. Material changes will be announced with at least 30 days notice.

10. Contact Information

For refund requests or questions about this policy, please contact us:

Company: Laxm OPC Pvt Ltd

Location: Hyderabad, Telangana, India

Email: privacy@thelaxm.com

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

11. Legal Compliance

This Refund Policy is governed by the laws of India. Any disputes regarding refunds will be resolved according to the dispute resolution process outlined in our Terms of Service.